Welcome to our website. By booking a service with Zagora Desert Travel (“we” or “us”), you agree to our Terms and Conditions on behalf of yourself and all other persons included in your booking. Please read them carefully.
Booking & Confirmation
Your booking will be confirmed once we receive the 50% deposit of your invoice. We accept payments via Visa, MasterCard, PayPal, and bank transfer. Payment timing is as follows:
• 50% deposit: required to secure the booking
• Remaining balance: must be paid in cash locally to our staff
• Cash payments accepted in Euros, US Dollars, UK Sterling, or Moroccan Dirhams
• On-site credit card or PayPal payments are accepted with an additional 5% processing fee
All prices listed on the website are per person unless otherwise stated.
Prices may change without prior notice, but confirmed bookings will keep the agreed price.
Payment
Payments can be made in cash, bank transfer, or other available methods mentioned during booking.
Full payment must be completed before the start of the service.
Cancellation Policy
- More than 48 hours before the service: free cancellation.
- Less than 48 hours: 50% of the total amount will be charged.
- No-show: 100% of the booking is non-refundable.
If weather conditions or unexpected events occur (road closures, emergencies), we may modify or reschedule the service for your safety.
Unforeseen Circumstances
In the event of unforeseen circumstances, we reserve the right to cancel, reschedule, or modify your tour or service. Should this occur, any payments you have made, including deposits, will be refunded in full. However, we are not responsible for any additional costs, losses, or damages incurred. Unforeseen circumstances may include, but are not limited to, natural disasters, extreme weather, political unrest, terrorism, fires, accidents, or any other events beyond our control.
Guest Requirements
If you have any special requirements (dietary, medical, wheelchair assistance, or others), please let us know in writing before your booking. We will do our best to accommodate your requests and inform our partners. Some requests may not be possible, and in that case, no compensation will be provided.
Travel Insurance
We don’t provide travel insurance, so it’s up to you to get it. We highly recommend getting coverage for things like medical issues, trip cancellations, or lost luggage—just to be on the safe side. The company cannot be held liable for any incidents or losses that could have been covered by insurance.
Travel Documentation
It is your responsibility to have all necessary and valid travel documents for your trip. Your passport should be valid for at least six months from the date of entry. Tour participants are solely responsible for meeting all passport and visa requirements before the departure date.
Privacy & Confidentiality
Your privacy is important to us. Any personal information you provide during booking will be handled securely and used only to organize your travel arrangements. This may include sharing details like dietary needs, medical conditions, or accessibility requirements with hotels or other service providers to ensure your trip is safe and comfortable. By making a booking, you agree that this information may be shared with the necessary partners involved in your travel.
Customer Feedback & Complaints
We strive to provide the best possible service. If something does not meet your expectations during your trip, please inform your driver, guide, or hotel staff immediately so they can assist you. If the issue cannot be resolved on site, you can contact us by phone or WhatsApp at +212 678444071. For remote locations with limited phone access, please send an email to contact@zagoradeserttravel.com, and we will address your concern as quickly as possible.
